Certainly
great leaders need intelligence, vision, and persistence.
But
we are told that they also need what has been called emotional intelligence…the
kind of self-awareness and social skills that build trust and loyalty among
followers. Leaders need to be flexible in the way they connect with
people…sometimes tough, sometimes understanding…depending upon the individual’s
preferred communication and working style and the specific task at hand.
Situational Leadership Training capitalizes on teaching the skill of flexing to the
readiness of the follower. Managers learn how to shift their leadership style
according to the situation and to the individual they want to lead. Their
“smarts” come into play as they analyze the situation and their goal for the
task. Their “heart” comes in as they sense the style that would be most
effective as they lead. Does the follower need guidance or encouragement or
explanation or observation?
Leaders
with high emotional intelligence know almost instinctively which style to apply
and when for best work results. Others
need help.
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